*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }
:root {
    --srp-black: #06060b;
    --srp-dark: #0a0914;
    --srp-darker: #0e0c1c;
    --srp-card: #120f24;
    --srp-card-hover: #191432;
    --srp-purple: #a855f7;
    --srp-purple-dark: #7c3aed;
    --srp-purple-deep: #581c87;
    --srp-purple-light: #c084fc;
    --srp-purple-lighter: #e9d5ff;
    --srp-purple-glow: rgba(168, 85, 247, 0.35);
    --srp-purple-glow-strong: rgba(168, 85, 247, 0.55);
    --srp-white: #f1f1f6;
    --srp-gray: #8b8ba7;
    --srp-gray-dark: #3e3859;
    --srp-border: #221c38;
    --srp-border-purple: rgba(168, 85, 247, 0.25);
    --srp-success: #10b981;
    --srp-warning: #f59e0b;
    --srp-danger: #ef4444;
    --srp-radius: 14px;
    --srp-radius-lg: 22px;
    --srp-font: 'Inter', sans-serif;
    --srp-font-ar: 'Cairo', sans-serif;
    --srp-transition: 0.3s cubic-bezier(0.25, 0.46, 0.45, 0.94);
    --srp-shadow: 0 8px 32px rgba(0, 0, 0, 0.5);
    --srp-shadow-lg: 0 16px 64px rgba(0, 0, 0, 0.65);
    --srp-shadow-purple: 0 8px 32px rgba(168, 85, 247, 0.2);
    /* Backward compat aliases: maps all existing cyan and red references to neon purple */
    --srp-cyan: var(--srp-purple);
    --srp-cyan-dark: var(--srp-purple-dark);
    --srp-cyan-light: var(--srp-purple-light);
    --srp-cyan-glow: var(--srp-purple-glow);
    --srp-cyan-glow-strong: var(--srp-purple-glow-strong);
    --srp-border-cyan: var(--srp-border-purple);
    --srp-shadow-cyan: var(--srp-shadow-purple);
    --srp-red: var(--srp-purple);
    --srp-red-dark: var(--srp-purple-dark);
    --srp-red-light: var(--srp-purple-light);
    --srp-red-glow: var(--srp-purple-glow);
}
html { scroll-behavior: smooth; }
body {
    font-family: var(--srp-font);
    background: var(--srp-black);
    color: var(--srp-white);
    line-height: 1.6;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}
body.rtl { font-family: var(--srp-font-ar); direction: rtl; text-align: right; }
body.rtl .srp-nav-actions { flex-direction: row-reverse; }
a { color: var(--srp-cyan-light); text-decoration: none; transition: color var(--srp-transition); }
a:hover { color: var(--srp-white); }

/* ─── ANIMATED TOP BANNER ─── */
.srp-top-banner {
    background: linear-gradient(90deg, #2e1065, var(--srp-purple-dark), var(--srp-purple), var(--srp-purple-dark), #2e1065);
    background-size: 300% 100%;
    animation: bannerSlide 4s ease-in-out infinite;
    height: 42px;
    display: flex;
    align-items: center;
    justify-content: center;
    text-align: center;
    overflow: hidden;
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    z-index: 1002;
    box-shadow: 0 2px 20px var(--srp-purple-glow);
}
@keyframes bannerSlide {
    0%, 100% { background-position: 0% 50%; }
    50% { background-position: 100% 50%; }
}
.srp-top-banner-text {
    font-size: 12px;
    font-weight: 800;
    letter-spacing: 5px;
    text-transform: uppercase;
    color: #ffffff;
    display: inline-flex;
    align-items: center;
    gap: 0;
    animation: bannerFade 3s ease-in-out infinite;
    white-space: nowrap;
    text-shadow: 0 0 10px rgba(0,0,0,0.6);
}
@keyframes bannerFade {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.85; }
}
.srp-top-banner-text .banner-icon {
    display: inline-flex;
    align-items: center;
    margin: 0 14px;
    animation: rotateStar 5s linear infinite;
}
@keyframes rotateStar {
    from { transform: rotate(0deg); }
    to { transform: rotate(360deg); }
}

/* ─── NAVBAR ─── */
.srp-nav {
    position: fixed; top: 42px; left: 0; right: 0; z-index: 1001;
    background: rgba(6, 6, 11, 0.94);
    backdrop-filter: blur(28px);
    -webkit-backdrop-filter: blur(28px);
    border-bottom: 1px solid var(--srp-border-cyan);
    transition: all var(--srp-transition);
}
.srp-nav-inner {
    max-width: 1400px; margin: 0 auto;
    display: flex; align-items: center; justify-content: space-between;
    padding: 0 32px; height: 80px;
}
.srp-logo {
    display: flex; align-items: center; gap: 14px;
    font-weight: 900; font-size: 20px; color: var(--srp-white);
    text-decoration: none; white-space: nowrap;
    transition: transform var(--srp-transition);
}
.srp-logo:hover { transform: scale(1.04); filter: drop-shadow(0 0 12px var(--srp-cyan-glow)); }
.srp-logo-img { height: 62px; width: auto; max-height: 62px; object-fit: contain; border-radius: 8px; }
.srp-nav-links { display: flex; gap: 4px; align-items: center; }
.srp-nav-link {
    padding: 9px 16px; border-radius: 10px; font-size: 13px;
    font-weight: 600; color: var(--srp-gray); transition: all var(--srp-transition);
    white-space: nowrap; text-decoration: none; position: relative;
}
.srp-nav-link:hover { color: var(--srp-cyan); background: rgba(168, 85, 247, 0.06); }
.srp-nav-link.active {
    color: #06060b; background: var(--srp-cyan);
    box-shadow: 0 2px 16px var(--srp-cyan-glow);
    font-weight: 700;
}
.srp-nav-actions { display: flex; align-items: center; gap: 12px; }
.srp-lang-toggle {
    background: var(--srp-darker); border: 1px solid var(--srp-border);
    color: var(--srp-gray); padding: 8px 16px; border-radius: 10px;
    cursor: pointer; font-size: 12px; font-weight: 700; transition: all var(--srp-transition);
    letter-spacing: 1px;
}
.srp-lang-toggle:hover { color: var(--srp-cyan); border-color: var(--srp-cyan); transform: translateY(-1px); }
.srp-btn-discord {
    display: inline-flex; align-items: center; gap: 8px;
    background: #5865F2; color: var(--srp-white); padding: 10px 20px;
    border-radius: 10px; font-weight: 700; font-size: 13px;
    transition: all var(--srp-transition); text-decoration: none; white-space: nowrap;
    box-shadow: 0 2px 12px rgba(88, 101, 242, 0.25);
}
.srp-btn-discord:hover { background: #4752c4; color: var(--srp-white); transform: translateY(-2px); box-shadow: 0 6px 24px rgba(88, 101, 242, 0.35); }
.srp-user-menu { position: relative; }
.srp-user-btn {
    display: flex; align-items: center; gap: 10px;
    background: var(--srp-darker); border: 1px solid var(--srp-border);
    padding: 6px 16px 6px 6px; border-radius: 50px; cursor: pointer;
    color: var(--srp-white); transition: all var(--srp-transition);
}
.srp-user-btn:hover { border-color: var(--srp-cyan); box-shadow: 0 0 12px var(--srp-cyan-glow); }
.srp-user-avatar { width: 34px; height: 34px; border-radius: 50%; object-fit: cover; }
.srp-user-avatar-placeholder {
    width: 34px; height: 34px; border-radius: 50%;
    background: linear-gradient(135deg, var(--srp-cyan), var(--srp-cyan-dark));
    display: flex; align-items: center; justify-content: center; font-weight: 800; font-size: 14px; color: #06060b;
}
.srp-user-name { font-size: 13px; font-weight: 700; }
.srp-dropdown {
    display: none; position: absolute; top: calc(100% + 10px); right: 0;
    background: var(--srp-dark); border: 1px solid var(--srp-border-cyan);
    border-radius: var(--srp-radius); min-width: 200px; overflow: hidden;
    box-shadow: var(--srp-shadow-lg), 0 0 30px var(--srp-cyan-glow);
}
body.rtl .srp-dropdown { right: auto; left: 0; }
.srp-dropdown.show { display: block; animation: dropdownIn 0.2s ease; }
@keyframes dropdownIn { from { opacity: 0; transform: translateY(-8px); } to { opacity: 1; transform: translateY(0); } }
.srp-dropdown-item {
    display: block; width: 100%; padding: 12px 18px; font-size: 13px;
    color: var(--srp-gray); background: none; border: none; text-align: left;
    cursor: pointer; transition: all var(--srp-transition); text-decoration: none; font-weight: 500;
}
body.rtl .srp-dropdown-item { text-align: right; }
.srp-dropdown-item:hover { color: var(--srp-cyan); background: rgba(168, 85, 247, 0.05); }
.srp-dropdown-admin { color: var(--srp-cyan); font-weight: 700; }
.srp-dropdown-logout { color: var(--srp-danger); }
.srp-hamburger {
    display: none; background: none; border: none; cursor: pointer;
    padding: 8px; flex-direction: column; gap: 5px;
}
.srp-hamburger span {
    display: block; width: 24px; height: 2px; background: var(--srp-white);
    transition: all 0.3s; border-radius: 2px;
}
.srp-hamburger.active span:nth-child(1) { transform: rotate(45deg) translate(5px, 5px); }
.srp-hamburger.active span:nth-child(2) { opacity: 0; }
.srp-hamburger.active span:nth-child(3) { transform: rotate(-45deg) translate(5px, -5px); }

/* ─── MAIN ─── */
.srp-main { flex: 1; padding-top: 122px; }

/* ─── FOOTER ─── */
.srp-footer {
    background: rgba(0,0,0,0.7); border-top: 1px solid var(--srp-border-cyan);
    padding: 80px 32px 32px; margin-top: 100px;
}
.srp-footer-inner {
    max-width: 1400px; margin: 0 auto;
    display: grid; grid-template-columns: 2fr 1fr 1fr 1fr; gap: 48px;
}
.srp-footer-logo {
    display: flex; align-items: center; gap: 12px;
    font-weight: 900; font-size: 20px; color: var(--srp-white); margin-bottom: 16px;
}
.srp-footer-tagline { color: var(--srp-gray); font-size: 14px; line-height: 1.7; }
.srp-footer-links h4 {
    font-size: 12px; font-weight: 800; color: var(--srp-cyan);
    margin-bottom: 20px; text-transform: uppercase; letter-spacing: 2px;
}
.srp-footer-links a {
    display: block; color: var(--srp-gray); font-size: 13px;
    padding: 5px 0; transition: all var(--srp-transition); font-weight: 500;
}
.srp-footer-links a:hover { color: var(--srp-cyan); transform: translateX(4px); }
body.rtl .srp-footer-links a:hover { transform: translateX(-4px); }
.srp-discord-link {
    display: inline-flex; align-items: center; gap: 10px;
    color: #5865F2; font-weight: 700; font-size: 13px; margin-top: 10px;
    transition: all var(--srp-transition);
}
.srp-discord-link:hover { color: #4752c4; transform: translateY(-2px); }
.srp-footer-bottom {
    max-width: 1400px; margin: 48px auto 0;
    padding-top: 28px; border-top: 1px solid var(--srp-border);
    text-align: center; color: var(--srp-gray-dark); font-size: 12px;
}

/* ─── PAGE SECTIONS ─── */
.srp-section { padding: 80px 32px; max-width: 1400px; margin: 0 auto; }
.srp-section-title {
    font-size: 42px; font-weight: 900; margin-bottom: 12px;
    text-transform: uppercase; letter-spacing: 3px;
}
.srp-section-title .accent { color: var(--srp-cyan); text-shadow: 0 0 30px var(--srp-cyan-glow); }
.srp-section-subtitle { color: var(--srp-gray); font-size: 16px; margin-bottom: 48px; line-height: 1.7; }

/* ─── BUTTONS ─── */
.srp-btn {
    display: inline-flex; align-items: center; gap: 10px;
    padding: 15px 34px; border-radius: var(--srp-radius); font-weight: 700;
    font-size: 14px; border: none; cursor: pointer; transition: all var(--srp-transition);
    text-decoration: none; white-space: nowrap; letter-spacing: 0.5px;
}
.srp-btn-red, .srp-btn-cyan {
    background: linear-gradient(135deg, var(--srp-cyan), var(--srp-cyan-dark));
    color: #06060b; box-shadow: 0 4px 20px var(--srp-cyan-glow);
    font-weight: 800;
}
.srp-btn-red:hover, .srp-btn-cyan:hover {
    background: linear-gradient(135deg, var(--srp-cyan-light), var(--srp-cyan));
    color: #06060b; transform: translateY(-3px);
    box-shadow: 0 8px 32px var(--srp-cyan-glow-strong);
}
.srp-btn-outline {
    background: transparent; color: var(--srp-white); border: 2px solid var(--srp-border-cyan);
}
.srp-btn-outline:hover {
    border-color: var(--srp-cyan); color: var(--srp-cyan);
    transform: translateY(-3px); box-shadow: 0 4px 20px var(--srp-cyan-glow);
}

/* ─── CARDS ─── */
.srp-card {
    background: rgba(16,16,30,0.9); border: 1px solid var(--srp-border);
    border-radius: var(--srp-radius-lg); padding: 28px; transition: all var(--srp-transition);
    position: relative; overflow: hidden;
    backdrop-filter: blur(10px); -webkit-backdrop-filter: blur(10px);
}
.srp-card::before {
    content: ''; position: absolute; top: 0; left: 0; right: 0; height: 2px;
    background: linear-gradient(90deg, transparent, var(--srp-cyan), transparent);
    transform: scaleX(0); transform-origin: left; transition: transform var(--srp-transition);
}
.srp-card:hover { border-color: var(--srp-border-cyan); background: var(--srp-card-hover); transform: translateY(-4px); box-shadow: var(--srp-shadow), 0 0 30px var(--srp-cyan-glow); }
.srp-card:hover::before { transform: scaleX(1); }
.srp-card-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 28px; }

/* ─── FORMS ─── */
.srp-form-group { margin-bottom: 22px; }
.srp-form-label {
    display: block; font-size: 13px; font-weight: 700; color: var(--srp-gray);
    margin-bottom: 8px; letter-spacing: 0.5px;
}
.srp-form-input, .srp-form-textarea, .srp-form-select {
    width: 100%; padding: 14px 18px; background: var(--srp-dark);
    border: 1px solid var(--srp-border); border-radius: var(--srp-radius);
    color: var(--srp-white); font-size: 14px; font-family: inherit;
    transition: all var(--srp-transition);
}
.srp-form-input:focus, .srp-form-textarea:focus, .srp-form-select:focus {
    outline: none; border-color: var(--srp-cyan); box-shadow: 0 0 0 3px rgba(168, 85, 247, 0.12);
}
.srp-form-textarea { min-height: 120px; resize: vertical; }
.srp-form-check { display: flex; align-items: center; gap: 12px; cursor: pointer; }
.srp-form-check input[type="checkbox"] { width: 20px; height: 20px; accent-color: var(--srp-cyan); }
.srp-form-error {
    background: rgba(239,68,68,0.08); border: 1px solid rgba(239,68,68,0.4);
    color: #fc8181; padding: 14px 18px; border-radius: var(--srp-radius);
    font-size: 13px; margin-bottom: 22px; display: none;
}
.srp-form-success {
    background: rgba(6, 214, 160, 0.08); border: 1px solid #059669;
    color: var(--srp-success); padding: 14px 18px; border-radius: var(--srp-radius);
    font-size: 13px; margin-bottom: 22px; display: none;
}

/* ─── STATUS BADGES ─── */
.srp-badge {
    display: inline-block; padding: 5px 14px; border-radius: 50px;
    font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: 1px;
}
.srp-badge-pending { background: rgba(255, 209, 102, 0.12); color: var(--srp-warning); }
.srp-badge-approved { background: rgba(6, 214, 160, 0.12); color: var(--srp-success); }
.srp-badge-rejected { background: rgba(239,68,68, 0.12); color: #fc8181; }
.srp-badge-open { background: rgba(168, 85, 247, 0.12); color: var(--srp-cyan); }
.srp-badge-in-progress { background: rgba(255,209,102,0.12); color: var(--srp-warning); }
.srp-badge-closed { background: rgba(122,122,154,0.12); color: var(--srp-gray); }

/* ─── STAFF CARDS ─── */
.srp-staff-card { text-align: center; padding: 36px 28px; }
.srp-staff-avatar {
    width: 88px; height: 88px; border-radius: 50%; object-fit: cover;
    border: 3px solid var(--srp-cyan); margin-bottom: 16px; transition: all var(--srp-transition);
}
.srp-staff-card:hover .srp-staff-avatar { transform: scale(1.08); box-shadow: 0 0 28px var(--srp-cyan-glow); }
.srp-staff-name { font-size: 18px; font-weight: 800; margin-bottom: 4px; }
.srp-staff-role { color: var(--srp-cyan); font-size: 13px; font-weight: 700; text-shadow: 0 0 12px var(--srp-cyan-glow); }

/* ─── RULES TEXT ─── */
.srp-rules-grid-text { display: grid; gap: 16px; }
.srp-rule-card {
    background: rgba(168, 85, 247, 0.03); border: 1px solid var(--srp-border);
    border-radius: var(--srp-radius); padding: 20px 24px;
    display: flex; gap: 18px; align-items: flex-start;
    transition: all var(--srp-transition);
    position: relative; overflow: hidden;
}
.srp-rule-card::before {
    content: ''; position: absolute; left: 0; top: 0; bottom: 0; width: 3px;
    background: var(--srp-cyan); opacity: 0.4; transition: opacity var(--srp-transition);
}
.srp-rule-card:hover { border-color: var(--srp-border-cyan); background: rgba(168, 85, 247, 0.06); transform: translateX(4px); box-shadow: 0 4px 20px rgba(0,0,0,0.3); }
.srp-rule-card:hover::before { opacity: 1; }
.srp-rule-icon {
    width: 44px; height: 44px; min-width: 44px;
    background: rgba(168, 85, 247, 0.08); border-radius: 10px;
    display: flex; align-items: center; justify-content: center;
    color: var(--srp-cyan);
}
.srp-rule-icon svg { width: 22px; height: 22px; }
.srp-rule-num {
    font-size: 11px; font-weight: 900; color: var(--srp-cyan);
    letter-spacing: 1px; text-transform: uppercase; margin-bottom: 4px;
    opacity: 0.7;
}
.srp-rule-title { font-size: 15px; font-weight: 800; color: var(--srp-white); margin-bottom: 6px; }
.srp-rule-desc { font-size: 13px; color: var(--srp-gray); line-height: 1.7; }
.srp-rules-category-header {
    display: flex; align-items: center; gap: 14px;
    margin-bottom: 24px; margin-top: 40px; padding-bottom: 14px;
    border-bottom: 1px solid var(--srp-border-cyan);
}
.srp-rules-category-header:first-child { margin-top: 0; }
.srp-rules-cat-icon {
    width: 48px; height: 48px;
    background: linear-gradient(135deg, rgba(168, 85, 247, 0.12), rgba(168, 85, 247, 0.04));
    border: 1px solid var(--srp-border-cyan); border-radius: 14px;
    display: flex; align-items: center; justify-content: center; color: var(--srp-cyan);
    box-shadow: 0 0 20px rgba(168, 85, 247, 0.1);
}
.srp-rules-cat-icon svg { width: 24px; height: 24px; }
.srp-rules-category-header h2 {
    font-size: 22px; font-weight: 900; text-transform: uppercase; letter-spacing: 2px;
    color: var(--srp-white);
}
.srp-rules-category-header span.cat-count {
    font-size: 12px; color: var(--srp-cyan); font-weight: 700;
    background: rgba(168, 85, 247, 0.1); padding: 3px 10px; border-radius: 20px;
}

/* ─── STATISTICS ─── */
.srp-stat-card { text-align: center; padding: 44px 28px; }
.srp-stat-value { font-size: 52px; font-weight: 900; color: var(--srp-cyan); margin-bottom: 8px; line-height: 1; text-shadow: 0 0 30px var(--srp-cyan-glow); }
.srp-stat-label { color: var(--srp-gray); font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 2px; }
.srp-stat-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(200px, 1fr)); gap: 24px; }

/* ─── TABS ─── */
.srp-tabs { display: flex; gap: 6px; margin-bottom: 32px; flex-wrap: wrap; }
.srp-tab {
    padding: 11px 22px; border-radius: var(--srp-radius); font-size: 13px;
    font-weight: 700; color: var(--srp-gray); background: var(--srp-darker);
    border: 1px solid var(--srp-border); cursor: pointer; transition: all var(--srp-transition);
}
.srp-tab.active, .srp-tab:hover { color: #06060b; background: var(--srp-cyan); border-color: var(--srp-cyan); box-shadow: 0 2px 12px var(--srp-cyan-glow); font-weight: 800; }

/* ─── TOAST ─── */
.srp-toast {
    position: fixed; bottom: 28px; right: 28px; z-index: 9999;
    padding: 16px 26px; border-radius: var(--srp-radius); font-weight: 700;
    font-size: 13px; transform: translateY(120px); opacity: 0;
    transition: all var(--srp-transition); box-shadow: var(--srp-shadow-lg);
}
body.rtl .srp-toast { right: auto; left: 28px; }
body.rtl .srp-top-banner-text { direction: ltr; }
.srp-toast.show { transform: translateY(0); opacity: 1; }
.srp-toast-success { background: linear-gradient(135deg, var(--srp-cyan), var(--srp-cyan-dark)); color: #06060b; }
.srp-toast-error { background: linear-gradient(135deg, #ef4444, #b91c1c); color: var(--srp-white); }
.srp-toast-info { background: linear-gradient(135deg, #3b82f6, #2563eb); color: var(--srp-white); }

/* ─── LOADING ─── */
.srp-loading {
    display: inline-block; width: 20px; height: 20px;
    border: 3px solid rgba(168, 85, 247, 0.2); border-top-color: var(--srp-cyan);
    border-radius: 50%; animation: srp-spin 0.7s linear infinite;
}
@keyframes srp-spin { to { transform: rotate(360deg); } }

/* ─── SERVER STATUS WIDGET ─── */
.srp-server-status {
    display: inline-flex; align-items: center; gap: 12px;
    background: rgba(168, 85, 247, 0.06); border: 1px solid var(--srp-border-cyan);
    border-radius: 50px; padding: 10px 22px;
    animation: fadeInDown 1s ease 0.3s both;
}
.srp-status-dot {
    width: 10px; height: 10px; border-radius: 50%;
    background: var(--srp-success); box-shadow: 0 0 10px var(--srp-success);
    animation: statusPulse 2s infinite;
}
.srp-status-dot.offline { background: var(--srp-danger); box-shadow: 0 0 10px rgba(239,68,68,0.5); }
@keyframes statusPulse {
    0%, 100% { opacity: 1; transform: scale(1); }
    50% { opacity: 0.6; transform: scale(0.85); }
}
.srp-status-label { font-size: 13px; font-weight: 700; color: var(--srp-gray); }
.srp-status-count { font-size: 14px; font-weight: 900; color: var(--srp-cyan); }
.srp-status-live {
    font-size: 10px; font-weight: 900; color: #06060b;
    background: var(--srp-success); padding: 2px 8px; border-radius: 20px;
    letter-spacing: 1px; text-transform: uppercase;
}

/* ─── TICKET CHAT UI ─── */
.srp-tickets-layout {
    display: grid; grid-template-columns: 340px 1fr; gap: 24px;
    min-height: 600px; max-height: 85vh;
}
.srp-tickets-sidebar {
    background: rgba(10,10,18,0.9); border: 1px solid var(--srp-border);
    border-radius: var(--srp-radius-lg); overflow: hidden;
    display: flex; flex-direction: column;
}
.srp-tickets-sidebar-header {
    padding: 20px 22px; border-bottom: 1px solid var(--srp-border);
    display: flex; align-items: center; justify-content: space-between;
    background: rgba(168, 85, 247, 0.03);
}
.srp-tickets-sidebar-header h3 { font-size: 14px; font-weight: 800; text-transform: uppercase; letter-spacing: 1px; }
.srp-tickets-list { overflow-y: auto; flex: 1; }
.srp-ticket-item {
    padding: 16px 22px; border-bottom: 1px solid rgba(26,26,46,0.5); cursor: pointer;
    transition: all var(--srp-transition); position: relative;
}
.srp-ticket-item:hover { background: rgba(168, 85, 247, 0.04); }
.srp-ticket-item.active { background: rgba(168, 85, 247, 0.08); border-left: 3px solid var(--srp-cyan); }
.srp-ticket-item-subject { font-size: 13px; font-weight: 700; color: var(--srp-white); margin-bottom: 5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.srp-ticket-item-meta { display: flex; gap: 8px; align-items: center; }
.srp-ticket-item-date { font-size: 11px; color: var(--srp-gray); }
.srp-new-ticket-btn {
    display: flex; align-items: center; justify-content: center; gap: 8px;
    padding: 14px; border-top: 1px solid var(--srp-border);
    background: rgba(168, 85, 247, 0.04); cursor: pointer;
    font-size: 13px; font-weight: 700; color: var(--srp-cyan);
    transition: all var(--srp-transition); border: none; width: 100%;
}
.srp-new-ticket-btn:hover { background: rgba(168, 85, 247, 0.1); }

/* Chat area */
.srp-ticket-chat {
    background: rgba(10,10,18,0.9); border: 1px solid var(--srp-border);
    border-radius: var(--srp-radius-lg); display: flex; flex-direction: column;
    overflow: hidden;
}
.srp-ticket-chat-header {
    padding: 18px 24px; border-bottom: 1px solid var(--srp-border);
    display: flex; align-items: center; justify-content: space-between;
    background: rgba(168, 85, 247, 0.03); flex-shrink: 0;
}
.srp-ticket-chat-title { font-size: 15px; font-weight: 800; color: var(--srp-white); }
.srp-ticket-chat-sub { font-size: 12px; color: var(--srp-gray); margin-top: 2px; }
.srp-ticket-chat-actions { display: flex; gap: 8px; align-items: center; }
.srp-ticket-messages { flex: 1; overflow-y: auto; padding: 24px; display: flex; flex-direction: column; gap: 16px; }
.srp-ticket-messages::-webkit-scrollbar { width: 4px; }
.srp-ticket-messages::-webkit-scrollbar-track { background: transparent; }
.srp-ticket-messages::-webkit-scrollbar-thumb { background: var(--srp-border); border-radius: 4px; }

/* Message bubbles */
.srp-msg { display: flex; gap: 10px; max-width: 80%; }
.srp-msg-user { align-self: flex-end; flex-direction: row-reverse; }
.srp-msg-admin { align-self: flex-start; }
.srp-msg-avatar {
    width: 34px; height: 34px; min-width: 34px; border-radius: 50%;
    background: linear-gradient(135deg, var(--srp-cyan), var(--srp-cyan-dark));
    display: flex; align-items: center; justify-content: center;
    font-size: 12px; font-weight: 800; color: #06060b;
}
.srp-msg-avatar.admin-av {
    background: linear-gradient(135deg, #5865F2, #4752c4);
    color: white;
}
.srp-msg-bubble {
    padding: 12px 16px; border-radius: 16px; font-size: 14px; line-height: 1.6;
    position: relative;
}
.srp-msg-user .srp-msg-bubble {
    background: linear-gradient(135deg, var(--srp-cyan), var(--srp-cyan-dark));
    color: #06060b; font-weight: 500;
    border-bottom-right-radius: 4px;
}
.srp-msg-admin .srp-msg-bubble {
    background: rgba(30,30,50,0.9); border: 1px solid var(--srp-border);
    color: var(--srp-white);
    border-bottom-left-radius: 4px;
}
.srp-msg-name { font-size: 11px; font-weight: 700; margin-bottom: 4px; }
.srp-msg-user .srp-msg-name { color: var(--srp-cyan); text-align: right; }
.srp-msg-admin .srp-msg-name { color: #5865F2; }
.srp-msg-time { font-size: 10px; opacity: 0.6; margin-top: 4px; }
.srp-msg-user .srp-msg-time { text-align: right; }

/* Closed ticket banner */
.srp-ticket-closed-banner {
    display: flex; align-items: center; gap: 12px;
    background: rgba(122,122,154,0.1); border: 1px solid rgba(122,122,154,0.3);
    border-radius: var(--srp-radius); padding: 12px 18px; margin: 16px 24px 0;
    flex-shrink: 0;
}
.srp-ticket-closed-banner svg { color: var(--srp-gray); flex-shrink: 0; }
.srp-ticket-closed-text { font-size: 13px; color: var(--srp-gray); }
.srp-ticket-closed-text strong { color: var(--srp-white); }

/* Reply area */
.srp-ticket-reply {
    padding: 16px 24px; border-top: 1px solid var(--srp-border);
    display: flex; gap: 12px; align-items: flex-end; flex-shrink: 0;
    background: rgba(6,6,11,0.8);
}
.srp-ticket-reply textarea {
    flex: 1; background: var(--srp-dark); border: 1px solid var(--srp-border);
    border-radius: 12px; color: var(--srp-white); font-size: 14px;
    font-family: inherit; padding: 12px 16px; resize: none; min-height: 44px; max-height: 120px;
    transition: border-color var(--srp-transition);
    line-height: 1.5;
}
.srp-ticket-reply textarea:focus { outline: none; border-color: var(--srp-cyan); box-shadow: 0 0 0 3px rgba(168, 85, 247, 0.1); }
.srp-ticket-reply-btn {
    width: 44px; height: 44px; border-radius: 12px;
    background: linear-gradient(135deg, var(--srp-cyan), var(--srp-cyan-dark));
    border: none; cursor: pointer; display: flex; align-items: center; justify-content: center;
    color: #06060b; transition: all var(--srp-transition); flex-shrink: 0;
}
.srp-ticket-reply-btn:hover { transform: translateY(-2px); box-shadow: 0 4px 16px var(--srp-cyan-glow); }
.srp-ticket-reply-btn svg { width: 18px; height: 18px; }

/* New ticket form overlay */
.srp-new-ticket-panel {
    display: none; flex-direction: column;
}
.srp-new-ticket-panel.active { display: flex; }

/* Empty state */
.srp-chat-empty {
    flex: 1; display: flex; flex-direction: column;
    align-items: center; justify-content: center; gap: 16px;
    color: var(--srp-gray);
}
.srp-chat-empty svg { width: 56px; height: 56px; opacity: 0.3; }
.srp-chat-empty p { font-size: 14px; }

/* ─── MOBILE ─── */
@media (max-width: 900px) {
    .srp-tickets-layout { grid-template-columns: 1fr; max-height: none; }
    .srp-tickets-sidebar { max-height: 300px; }
}
@media (max-width: 768px) {
    .srp-main { padding-top: 106px; }
    .srp-nav-inner { height: 64px; padding: 0 16px; }
    .srp-nav-links {
        display: none; position: fixed; top: 106px; left: 0; right: 0;
        background: rgba(6,6,11,0.98); backdrop-filter: blur(20px);
        flex-direction: column; padding: 16px; border-bottom: 1px solid var(--srp-border); gap: 4px;
    }
    .srp-nav-links.show { display: flex; }
    .srp-hamburger { display: flex; }
    .srp-user-name { display: none; }
    .srp-footer-inner { grid-template-columns: 1fr; gap: 36px; }
    .srp-card-grid { grid-template-columns: 1fr; }
    .srp-stat-grid { grid-template-columns: 1fr 1fr; }
    .srp-section { padding: 60px 20px; }
    .srp-section-title { font-size: 30px; }
    .srp-top-banner-text { font-size: 10px; letter-spacing: 3px; }
    .srp-logo-img { height: 44px; max-height: 44px; }
    .srp-home-hero { background-attachment: scroll !important; }
    .srp-msg { max-width: 95%; }
}